The premier gathering for Customer Experience
& Loyalty leaders in ASEAN
Two high-impact days of strategy, technology, and real-world CX innovation with the region's most influential leaders.
Event starts in
Setting the bar for experience-ledgrowth in ASEAN.
A strong customer experience, employee experience and loyalty programme management are the hallmarks of the world's most successful brands — setting the standard for organizations across all industries to prioritize their CX, EX & CL strategies and deliver superior experiences across every channel.
The ASEAN CX & Loyalty Summit 2026 shifts focus to the innovative approaches that leading organizations are deploying to manage customer interactions and maximize lifetime value — packing genuine insight into every moment of the attendee experience.
of leaders cite CX as their #1 growth engine
of organizations now compete on experience alone
Global Edition now Debuting in the ASEAN region
ASEAN Region · 2026
Where Experience Leaders Connect
Growth Engine
of leaders cite CX as top growth priority
Innovative Strategies
Discover cutting-edge approaches to CX, EX and loyalty management from global leaders shaping the future of customer experience.
Expert-Led Sessions
Engage in keynote presentations, panels, and live case studies from the world's most renowned practitioners and thought leaders.
Maximize Value
Learn to optimize every customer interaction and build lasting loyalty programs that compound into sustainable growth.
What We Cover
Topic Highlights
Explore the key themes shaping Indonesia's digital transformation and customer experience future.
Powering Indonesia’s Experience Economy: Building Trust, Innovation & Inclusive Growth
Transitioning To Agentic AI: From Assistive Tools To Autonomous Systems
Omnichannel Retail: Connecting Customers Across Every Touchpoint
Beyond Human Limits: How Generative AI Elevates Quality Management
CX Excellence: Driving Exceptional Customer Experiences
The Future Of Loyalty: From Rewards To Emotional Connections
Your Network
Who Will You Meet
Connect with senior leaders and decision-makers driving CX transformation across the ASEAN region.
CEOs / CIOs
Connect with decision-makers driving customer and loyalty transformation across the region.
Chief Marketing Officers
Connect with decision-makers driving customer and loyalty transformation across the region.
Heads of Customer Experience & UX
Connect with decision-makers driving customer and loyalty transformation across the region.
Heads of Digital Transformation
Connect with decision-makers driving customer and loyalty transformation across the region.
Heads of Customer Loyalty & Brand Loyalty
Connect with decision-makers driving customer and loyalty transformation across the region.
CXOs, VPs, Directors
Connect with decision-makers driving customer and loyalty transformation across the region.
Heads of Customer Insights & Analytics
Connect with decision-makers driving customer and loyalty transformation across the region.
Heads of Rewards and Loyalty
Connect with decision-makers driving customer and loyalty transformation across the region.
Be Part of It
Why Should You Attend
Join us for the ASEAN CX & Loyalty Summit 2026 in Jakarta, Indonesia, where industry leaders from diverse sectors converge to explore cutting-edge CX strategies, digital transformation, and the path to Indonesia 2045.
Join 500+ Industry Leaders
Networking • Learning • Innovation
Hear from the Leaders
Insights from top CX experts, innovators, and government figures shaping Indonesia's experience economy.
Spot the Trends
Explore AI, omnichannel strategies, predictive analytics, and human-centered design driving the next wave of CX.
Practical Takeaways
Walk away with actionable strategies to improve engagement, optimize digital adoption, and prepare for Indonesia 2045.
Connect & Collaborate
Network with decision-makers, innovators, and solution providers across industries.
Experience the Innovation
Live panels, fireside chats, and real-world case studies demonstrating future-ready CX practices.
Benchmark Your Strategy
Discover how leading organizations are tackling CX, loyalty, and digital transformation challenges, and compare your approach with industry best practices.
Event Program
Agenda Highlights
Keynote Addresses
Hear from government and industry leaders shaping the future of customer experience in Indonesia.
Panel Discussions
Learn from CX and loyalty experts on strategies, trends, and digital transformation initiatives.
Innovation Showcase
See live examples of AI, personalization, and omnichannel strategies driving next-gen experiences.
Networking Sessions
Meet decision-makers, innovators, and solution providers across banking, hospitality, and retail.
Sectors
Industries Covered
Spanning 8 key industries across the ASEAN region, our summit brings together leaders from every sector.
Retail & E-commerce
Banking & Fintech
Telecom & Digital Services
Travel & Hospitality
Government & Public Sector
Healthcare & Life Sciences
Consumer Goods & Services
Technology & Innovation
Partnership Opportunities
Why Sponsor
The ASEAN CX & Loyalty Summit 2026 presents the perfect opportunity for solution providers to engage with key decision makers shaping Indonesia's digital future.
Showcase Your Innovations
Demonstrate your solutions to top CX decision-makers across Indonesia and ASEAN.
Boost Your Brand
Position your company in front of leading Indonesian organizations and government bodies.
Thought Leadership Opportunities
Lead panels, share case studies, or host innovation demos to showcase your expertise.
Strategic Networking
Meet executives, innovators, and potential partners in a focused environment.
Align with Indonesia 2045
Be part of shaping the future of customer experience in the region.
Drive Business Growth
Generate high-quality leads, connect with key decision-makers, and turn visibility into measurable partnerships across industries.
Meet the Visionaries
Executives and thought leaders reshaping customer experience across the Middle East and beyond.
Karthik Jagannathan
Co-Founder & CEO
Gallabox
Karthik Jagannathan
Co-Founder & CEO
Gallabox
Our Partners
Sponsors & Partners
We are proud to collaborate with leading organizations driving innovation in customer experience.
Series Sponsors
Media Partners
Join Us
Conference Ticket Pricing
Secure your spot at the most anticipated CX event in the ASEAN region.
Individual Pass
* Exclusive of VAT
- Complete access to the two-day conference sessions
- 5 Star Luncheon on both days
- Coffee Breaks with breakfast networking sessions
- Access to the CX & Loyalty ASEAN Awards 2026
Group Pass
Custom pricing for teams
- Complete access to the two-day conference sessions
- 5 Star Luncheon on both days
- Coffee Breaks with breakfast networking sessions
- Access to the CX & Loyalty ASEAN Awards 2026
Behind the
Moments
A curated collection of highlights from past editions of the CX & Loyalty Summit — captured stories, keynotes, and connections.
01Conference opening ceremony
02Keynote speaker presentation
03Panel discussion
04Networking session
05Awards ceremony
06Exhibition area
07Attendees networking
08Conference audience
Explore the full archive
Photos, session recordings & press coverage from every edition.
Get In Touch
Contact Us
Event Organizer
Verve Management is the leading force behind the CX & Loyalty Summit ASEAN series, delivering world-class business events in the region.
1702 & 1706, Mazaya Business Avenue BB2, Al Thanya Fifth, Jumeirah Lake Towers, Dubai, UAE
+971 4 243 4677/88
info@verve-management.com